Policies


Check In & Check Out

Check In: after 3:00 p.m.
Check Out: before 11:00 a.m.  Late check out will be charged at $50 for each 1/2 hour the cleaning crew is delayed.  Please note that the cleaners are on the clock at 11am.

Cancellation Policy

Cancellations made within 90 days of your reservation date are not refundable.  A refund may be possible if the flat can be rented to another party for the entire length of your cancelled reservation.

No refunds of deposit on cancellation of reservations for 7 or more consecutive days.

Cancellation fee of $50 on all cancelled bookings.

Payments

A deposit equal to 1/2 the reservation amount is charged to you credit card at the time of reservation.

The balance is due 90 days prior to the reservation date.  The balance can be paid by the card on file or through an online bank transfer through ZellePay.  Contact us for account information.  We will no longer take mailed checks.

NO Smoking

No smoking of tobacco or marijuana on the property.  If you smoke, you must go out to the street so that smoke doesn’t blow back into the house.  A smoking clean up fee of $300 will be charged to your card for the clean up.

Pets

No pets please.  The cleaning takes too long and the next guests won’t appreciate waiting.

At the Brenden House, I prefer no pets, but can be persuaded to accept one well behaved dog.  The following charges would apply:

  • $22 a day for one dog
  • $100 cleaning fee for carpets and couch clean up, if necessary.